Right from the start of its business, PRO-NET’s smart Malaysia unit has been aiming to set new standards in selling its EVs which are developed jointly by Geely and Mercedes-Benz. This extends to providing a premium experience to the growing number of owners around Malaysia.
To enhance this ownership experience is smartCare, a comprehensive program designed to ensure the roadworthiness of all smart EVs and provide proactive support to all owners.
“Our objective with smartCare is to ensure that every smart vehicle is roadworthy and that our owners receive the proactive, reliable service they deserve. We are setting a new standard in the electric vehicle segment by providing stringent quality benchmarks to bolster customer confidence in owning an all-electric vehicle. We combine advanced technology, environmental responsibility, and unparalleled customer care,” said Zhang Qiang, CEO of smart Malaysia.
Advanced aftersales service program
The advanced aftersales service program encompasses a range of services and features with 8 key highlights. These are Live High Voltage (HV) Battery Monitoring; Aftersales Digital Services via the Hello smart App; Local HV Battery Repair Partner; Warehouse & Logistic Partner; Service Outlet Facility with HV Battery Rooms; EV Chargers at all Outlets; Qualified EV Technicians; and Body & Paint Facilities.
Comprehensive battery health diagnostics
The partnership with local HV battery repair services is a distinctive feature of smartCare. This collaboration in battery management empowers smart Malaysia to deliver swift and eco-friendly repairs by reusing functional components, thereby minimizing downtime and significantly reducing environmental impact.
Qualified Certificate of Training.
The team at smart Malaysia consists of highly trained EV experts, supported by smart Central in China. This ensures top-tier aftersales service through continuous training and up-to-date knowledge of EV technology.
Comprehensive Aftersales Service
smart Malaysia has partnered with a reliable warehouse and logistics provider to ensure parts are readily available and efficiently managed. With more than 3,000 SKUs and over 10,000 parts in stock, this partnership reduces wait times and enhances service efficiency, which is crucial for smart owners needing quick car repairs.
smart Malaysia is the only brand with a dedicated and unique HV Battery Room, ensuring all battery storage and tasks are performed safely and securely. This specialized facility highlights the company’s commitment to providing exceptional care. It showcases smart Malaysia’s dedication to both environmental safety and customer security, demonstrating its steadfast focus on maintaining a safe business environment.
Accidents can and will happen, and apart from the assured provision of required parts, smart Malaysia also has Body & Paint facilities at its dealerships in Ipoh, Penang and Kuala Lumpur. These facilities are equipped to handle windscreen replacement, body painting, and body repair as well as provide assistance with insurance claims.
Needless to say, only genuine parts will be used for all repairs, ensuring the retention of vehicle warranty status and maintaining the highest quality standards.