The Nissan 3S centre of Edaran Tan Chong Motor (ETCM) along Jalan Kemajuan, Petaling Jaya, Selangor which has been a landmark for decades has been redesigned and upgraded in line with the latest Nissan Retail Concept (NRC-NEXT).
With the RM4 million renovation, it has become the first-ever Nissan Flagship Store in Malaysia. The Nissan Retail Concept was created with the aim to deliver world-class service standards. Every touchpoint of the retail facility with NRC-NEXT elements has been reimagined and refined to give customers the best experience each time they visit.
At the new Nissan Flagship Store, timeless Japanese luxury is evident in modern yet functional setting. It begins with an all-new exterior façade highlighted by the presence of the new Nissan logo.
The signature red tablet can be seen from afar hovering over the dealership in a highway pole-style signage, while another prominent emblem situated above the main entrance greets visitors.
Every facet of the 43,000-sq feet Nissan Flagship Store has been carefully considered. The colours used complement the premium appointments in the contemporary layout with plush furnishing.
Besides the spacious and airy customer reception, there are specially assigned areas for private discussions and a kids’ room for the little ones. For those who need to stayed connected, complimentary high-speed wifi is available. Customers can take delivery of their new vehicles at special delivery bays.
Enjoying comfort and convenience, customers will be able to view Nissan models in the showroom with a conducive and relaxed environment. Professionally-trained sales advisors are on hand to provide information about Nissan products and services, as well as arrange test-drives.
Preparing for the electric era, ETCM has set up three chargers for electric vehicles such as the LEAF and other models in future.
ETCM is committed to engagement on a personal level as vehicle purchases are important acquisitions in Malaysia. “Our new Nissan 3S Flagship store in Petaling Jaya is testament to the hard work and dedication of our team, and it is also a reflection of our commitment to elevate the experience of our customers when they visit this beautiful facility,” said Christopher Tan, the Sales & Marketing Director of ETCM.
“We would like our customers to undergo an amazing car-shopping experience from the moment they step into the showroom till they become a proud owner of a Nissan, and thereafter to discover excitement and memorable experiences in their ownership journeys!” he said.
For existing owners, comprehensive aftersales services are available at the Nissan Flagship Store. Underlining the elevated brand experience, a Service Concierge has been set up to welcome and assist owners at the entrance of the Petaling Jaya Service Centre. They will be offered seating in a comfortable, newly furnished reception area and promptly attended to by Service Advisors.
The Service Centre in Petaling Jaya has 25 general service bays as well as dedicated bays for air-conditioning and wheel alignment services. Up to 100 vehicles can be serviced daily, with a well-stocked spare parts warehouse of Nissan Genuine Parts to support servicing or repair needs.
Additionally, there are also individual rooms specifically for EV repairs and vehicles that may require extensive remedial work.
Commending ETCM on the opening of the Nissan Flagship Store, the President & CEO of Nissan Motor Co., Ltd, Makoto Uchida, said it signifies Nissan’s commitment to continue delighting Nissan owners for many more years to come.”
“At Nissan, our long-term vision is empowering mobility and beyond, as part of Nissan Ambition 2030. We want to transform Nissan to become a sustainable brand that is truly needed by customers and society. To achieve this, we will continue to work with our dealers and partners to deliver the best and most innovative products and services, as well as providing a more integrated, tailor-made Nissan customer experience,” Mr. Uchida said, noting the more than 60 years of relationship with the Tan Chong group.
Click here to know more about Nissan models and services in Malaysia
Nissan Puchong showroom upgraded to latest Nissan Retail Concept