Nissan Malaysia shows technical and customer service expertise

Nissan has been in the ASEAN region for 7 decades and in that time, it has constantly developed its customer and aftersales services to ever higher standards. It continues to be committed to deliver best-in-class services and as a demonstration of this, it recently held a regional competition for aftersales professionals from ASEAN markets to showcase their technical and customer service expertise.

The Nissan Service Technical Competency (NISTEC) for technicians and Nissan Service Advisor Competency (NISAC) for service advisors for the fiscal year 2024/2025 took place at the Nissan Motor Thailand Training Centre.

This year, the NISTEC & NISAC competition was held under the theme ‘5E’ – representing Enhance Brand Image, Engage with Customers, Elevate Customer Experience, Excel Your Commitment, and Empower Frontline.

Designed to enhance customer satisfaction
The competition, designed to enhance customer satisfaction through continuous training that equips technicians and service advisors with advanced technical and exception customer service skills in their daily operations. It also strengthens motivation and retention among aftersales professionals while supporting their career growth.

To qualify for the regional ASEAN Competition, participants must first win the National Skill Contests in their respective markets. This year, 10 participants from 5 markets – Brunei, Hong Kong, Indonesia, Malaysia, and Singapore – competed, with each market represented by one NISTEC participant and one NISAC participant.

Nissan Malaysia wins 1st place
It was not surprising that the team from Malaysia’s Tan Chong Motor – which has been associated with Nissan for 68 years – won 1st first place in the NISTEC category while achieving 2nd runner-up in the NISAC category.

For the NISTEC category, the team members demonstrated outstanding technical proficiency and expertise in diagnosing and repairing Nissan vehicles with speed and accuracy, showcasing exceptional customer engagement, clear communication, and personalized service recommendations.

“This outstanding accomplishment is a testament to the dedication, expertise, and relentless pursuit of excellence by our aftersales professionals. At Tan Chong Motor, we recognize that aftersales service is at the heart of customer satisfaction and we will continue to invest in the development of our workforce to ensure that every Nissan owner experiences the best care possible,” said Christopher Tan, Executive Vice-President of the Tan Chong Group.

The winning technician and service advisor will represent the region at the Global Award Ceremony in Japan in November 2025, where top technicians and service advisors from around the world will be honoured for their outstanding contributions to service excellence.

Raising the bar for excellence
“As we mark the fourth year of our ASEAN competition, we are proud to see it grow as a platform for developing top-tier technical and service expertise. At Nissan, we believe that investing in the skills and expertise of our people is key to delivering exceptional customer experiences. This competition is not just about recognizing talent, it also fosters continuous improvement, ensuring our professionals stay ahead with up-to-date expertise and consistently deliver service and care that meet the highest industry standards.” said Toshihiro Fujiki, President of Nissan ASEAN & Thailand.

To know more about Nissan’s products and services in Malaysia, visit www.nissan.com.my.

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