Tomoyuki Yamaguchi takes on his role as Isuzu Malaysia’s Chief Executive Officer with the aim of strengthening the Isuzu dealership network, enhancing its level of services and ensuring parts inventories are optimally-available to ensure a greater experience for Isuzu owners.
Mr. Yamaguchi assumes the position of CEO from Shunsuke Okazoe who has returned to Isuzu Motor’s headquarters in Japan to take up the post of Vice-President, Japan Sales Division.
A graduate of Toyo University, Mr. Yamaguchi has spent most of his career involved in Isuzu’s overseas markets. He joined the automaker in 1997 and working in the International Operations Department, he handled markets as such as Russia and Ukraine. He remained involved in the CIS countries and various South-West Asian markets for over a decade before being seconded to Isuzu Motors South Africa where he was responsible for invigorating the Isuzu commercial vehicle business there.
Coming to Malaysia, Mr. Yamaguchi notes the maturity of the business and the solid foothold Isuzu has gained in just two decades of incorporation. “Isuzu Malaysia remains a model of excellence in the global perspective. The operations here have established a base of loyal customers who recognize the strengths and capabilities of Isuzu vehicles. This augurs well for the establishment of life-long customers of the brand,” he said.
“However, we need to continuously strive to make every customer experience a positive one. I hope to work with the team and our dealers to bring customer satisfaction to the next level,” Mr. Yamaguchi added.
Among his aims will be to create a wider spectrum of in-house services offered by the dealerships in order to ensure customers receive quality-assured services. With the growing number of Isuzu vehicles on Malaysian roads, Mr. Yamaguchi will also prioritize speedier parts availability through enhanced warehousing processes.
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