It used to be that 4S centres – facilities offering sales, service, spare parts and body repairs/painting relating to the automobile business – were only associated with companies selling new motor vehicles.
Now Carro, Asia Pacific’s largest online used car marketplace, has also opened a 4S centre in Seremban, Negeri Sembilan to provide all the necessary services its customers will need throughout their vehicle ownership.
Located in the Oakland Industrial Park on the western side of Seremban, the 4S Centre is integrated with Carro Care, Carro’s full service automotive aftersales business. The facility comprises a retail showroom which can display up to 6 vehicles, roomy customer lounges, and a sales office. Customers can also pick up and take pictures with their Carro Certified rides at the official delivery bays.
With 8 servicing bays and a dedicated spray paint booth, the 4S Centre will be able to service 250 – 300 vehicles a month, and handle up to 50 body and paint jobs monthly. Customers who do not own Carro Certified cars are also welcome to use the services available.
Carro Care, in collaboration with Jardine Cycle & Carriage, is Carro’s in-house refurbishment and aftersales servicing arm. The high-quality bodywork and paint restoration services are under the supervision of Japanese paint master Junpei Yamamoto, Carro Care’s Head of Body and Paint Services.
“4S Centres historically have been reserved for brand-specific dealerships and distributors,” said Carro Malaysia CEO, Derrick Eng. “However, we really want every used car owner to have the opportunity to step into a 4S building and experience the same level of care, detail and transparency. We’re reshaping the landscape for used cars and aftersales services with our technology, certified experts, equipment as well as OEM and quality spare parts – all to give our customers quality cars that are As Good As New. ”
Besides this latest 4S Centre, Carro (founded in 2015) currently has 10 Retail Experience Centres, 27 Inspection Centres, 5 Service Centres and 2 Refurbishment Centres across Malaysia.
